Shipping & Returns

Shipping, Returns and Exchanges

What is the all trades' returns policy?

We will accept returns for change of mind on products purchased online within 30 days from date of receipt. Goods must be returned at the customer’s expense.

For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.

How can I request a return, exchange or refund?

You can make a return request using our contact us page. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email. We will then contact you to resolve and issues and arrange a refund, exchange or replacement as required.

What happens if my product is faulty?

All Trades takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. Please contact our Customer Service team on 1300 533 537 (between 7:30am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. All Trades will ensure all costs associated with returned goods, including delivery, is at no expense to you.

What are my options when I return an item?

Whether your item was faulty or you've just changed your mind, All Trades provides three returns options:

Exchange for an alternate size/colour (subject to stock availability)
Store Credit to your All Trades online account (for customers with an account)
Refund to your original method of payment (e.g. Credit Card or PayPal)

On occasion, your requested replacement item may have sold out by the time your product is posted and received by All Trades. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.

How long will it take to receive a refund?

Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.

Can I return an item to store?

Yes, goods purchased from alltradesgroup.net.au can be returned to our store for one of the three options outlined above.

What will happen if I return an item purchased with a gift voucher?

If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.

Who gets refunded if i return a gift?

The refund will be credited to the original card or account used to purchase the gift.

Delivery Service

All Trades has our own delivery team delivering daily to the Illawarra, Sydney & South Coast and services the following suburbs:

ILLAWARRA

WOLLONGONG
SHELLHARBOUR
KEIRAVILLE
MANGERTON
NORTH WOLLONGONG
SPRING HILL
WEST WOLLONGONG
WOLLONGONG WEST
LAKE HEIGHTS
PRIMBEE
WARRAWONG
PORT KEMBLA
BERKELEY
COALCLIFF
DARKES FOREST
HELENSBURGH
LILYVALE
MADDENS PLAINS
OTFORD
STANWELL PARK
STANWELL TOPS
AUSTINMER
CLIFTON
SCARBOROUGH
THIRROUL
RUSSELL VALE
BELLAMBI
CORRIMAL EAST
EAST CORRIMAL
TARRAWANNA
TOWRADGI
BALGOWNIE
FAIRY MEADOW
FERNHILL
FIGTREE
FARMBOROUGH HEIGHTS
KEMBLA GRANGE
KEMBLA HEIGHTS
UNANDERRA
ALBION PARK
ALBION PARK RAIL
CALDERWOOD
NORTH MACQUARIE
TONGARRA
TULLIMBAR
YELLOW ROCK
BARRACK HEIGHTS
BARRACK POINT
LAKE ILLAWARRA
MOUNT WARRIGAL
WARILLA
DUNMORE
FLINDERS
OAK FLATS
OAK FLATS DC
SHELL COVE
SHELLHARBOUR
SHELLHARBOUR CITY CENTRE
AVONDALE
CLEVELAND
DAPTO
DOMBARTON
HAYWARDS BAY
HORSLEY
HUNTLEY
KANAHOOKA
KOONAWARRA
MARSHALL MOUNT
YALLAH

SYDNEY

SYDNEY
AUSTRALIA SQUARE
GROSVENOR PLACE
ROYAL EXCHANGE
QUEEN VICTORIA BUILDING
SYDNEY SOUTH
HAYMARKET
DARLINGHURST
POTTS POINT
KINGS CROSS
DOUBLE BAY
CHULLORA
ALEXANDRIA
ROSEBERY
CAMPERDOWN
MASCOT
KENSINGTON
UNSW SYDNEY
DRUMMOYNE
MARRICKVILLE
KINGSGROVE
HURSTVILLE BC
KOGARAH
CARINGBAH
WEST CHATSWOOD
NORTHBRIDGE
MILSONS POINT
ARTARMON
ST LEONARDS
LANE COVE
LANE COVE DC
HORNSBY
HORNSBY WESTFIELD
FRENCHS FOREST
MANLY
NORTH RYDE
NORTH RYDE BC
GLADESVILLE
RYDE
WEST RYDE
ERMINGTON
EPPING
PENNANT HILLS
SEVEN HILLS
NORTH PARRAMATTA
BAULKHAM HILLS
CASTLE HILL
ST MARYS
ASHFIELD
SILVERWATER
LIDCOMBE
AUBURN
FAIRFIELD
LIVERPOOL
MOOREBANK
BANKSTOWN
INGLEBURN
BARANGAROO
DAWES POINT
MILLERS POINT
PARLIAMENT HOUSE
THE ROCKS
EASTERN SUBURBS MC
THE UNIVERSITY OF SYDNEY
ULTIMO
CHIPPENDALE
DARLINGTON
PYRMONT
ELIZABETH BAY
RUSHCUTTERS BAY
BEACONSFIELD
EVELEIGH
REDFERN
WATERLOO
WATERLOO DC
ZETLAND
EASTLAKES
BANKSMEADOW
SYDNEY DOMESTIC AIRPORT
SYDNEY INTERNATIONAL AIRPORT
CENTENNIAL PARK
PADDINGTON
QUEENS PARK
BELLEVUE HILL
WAVERLEY
NORTH BONDI
TAMARAMA
DARLING POINT
EDGECLIFF
HMAS RUSHCUTTERS
POINT PIPER
ROSE BAY
DOVER HEIGHTS
HMAS WATSON
ROSE BAY NORTH
VAUCLUSE
WATSONS BAY
CLOVELLY
CLOVELLY WEST
RANDWICK
RANDWICK DC
ST PAULS
DACEYVILLE
KINGSFORD
SOUTH COOGEE
MAROUBRA
MAROUBRA SOUTH
PAGEWOOD
CHIFLEY
EASTGARDENS
HILLSDALE
LA PEROUSE
LITTLE BAY
MALABAR
MATRAVILLE
PHILLIP BAY
PORT BOTANY
FOREST LODGE
GLEBE
ANNANDALE
ROZELLE
LEICHHARDT
LILYFIELD
BALMAIN
BALMAIN EAST
BIRCHGROVE
ENMORE
NEWTOWN
ERSKINEVILLE
ST PETERS
ST PETERS DC
TEMPE
HABERFIELD
ABBOTSFORD
CANADA BAY
CHISWICK
FIVE DOCK
RODD POINT
RUSSELL LEA
WAREEMBA
STANMORE
WESTGATE
LEWISHAM
PETERSHAM
PETERSHAM NORTH
NORTH SYDNEY
CHATSWOOD
HMAS PLATYPUS
HMAS WATERHEN
LAVENDER BAY
MCMAHONS POINT
NORTH SYDNEY SHOPPINGWORLD
WAVERTON
KIRRIBILLI
CAMMERAY
GREENWICH
NAREMBURN
ROYAL NORTH SHORE HOSPITAL
LANE COVE NORTH
LANE COVE WEST
LINLEY POINT
LONGUEVILLE
NORTHWOOD
RIVERVIEW
CHATSWOOD WEST
CASTLECRAG
MIDDLE COVE
NORTH WILLOUGHBY
WILLOUGHBY NORTH
CASTLE COVE
ROSEVILLE
ROSEVILLE CHASE
EAST LINDFIELD
LINDFIELD
LINDFIELD WEST
EAST KILLARA
KILLARA
GORDON
PYMBLE
WEST PYMBLE
NORTH TURRAMURRA
SOUTH TURRAMURRA
WARRAWEE
ST IVES
ST IVES CHASE
NORMANHURST
NORTH WAHROONGA
WAHROONGA
ASQUITH
HORNSBY HEIGHTS
WAITARA
BEROWRA
BEROWRA CREEK
BEROWRA HEIGHTS
BEROWRA WATERS
BAR POINT
CHEERO POINT
DANGAR ISLAND
MILSONS PASSAGE
DUFFYS FOREST
TERREY HILLS
BELROSE
BELROSE WEST
DAVIDSON
FRENCHS FOREST EAST
FORESTVILLE
KILLARNEY HEIGHTS
SPIT JUNCTION
KURRABA POINT
BALGOWLAH
BALGOWLAH HEIGHTS
CLONTARF
MANLY VALE
HUNTERS HILL
HENLEY
HUNTLEYS COVE
HUNTLEYS POINT
TENNYSON POINT
DENISTONE EAST
PUTNEY
EAST RYDE
MACQUARIE CENTRE
MACQUARIE PARK
DENISTONE
DENISTONE WEST
MEADOWBANK
MELROSE PARK
RYDALMERE
DUNDAS
DUNDAS VALLEY
OATLANDS
TELOPEA
CARLINGFORD
CARLINGFORD COURT
CARLINGFORD NORTH
KINGSDENE
BEECROFT
CHELTENHAM
THORNLEIGH
WESTLEIGH
NORTH EPPING
EASTWOOD
MARSFIELD
PARRAMATTA
WEST PENNANT HILLS
CHERRYBROOK
NEWINGTON
SYDNEY OLYMPIC PARK
WENTWORTH POINT
SYDNEY MARKETS
ENFIELD SOUTH
ENFIELD
CABARITA
NORTH STRATHFIELD
LIBERTY GROVE
RHODES
CONCORD REPATRIATION HOSPITAL
HOMEBUSH
HOMEBUSH SOUTH
HOMEBUSH WEST
BERALA
LIDCOMBE NORTH
ROOKWOOD
CAMELLIA
CLYDE
GRANVILLE
HOLROYD
ROSEHILL
SOUTH GRANVILLE
BIRRONG
POTTS HILL
REGENTS PARK
REGENTS PARK DC
GIRRAWEEN
GREYSTANES
MAYS HILL
PEMULWUY
PENDLE HILL
SOUTH WENTWORTHVILLE
WENTWORTHVILLE
WESTMEAD
OLD TOONGABBIE
TOONGABBIE
TOONGABBIE EAST
KINGS LANGLEY
LALOR PARK
SEVEN HILLS WEST
ARNDELL PARK
HUNTINGWOOD
KINGS PARK
MARAYONG
PROSPECT
HARRIS PARK
PARRAMATTA WESTFIELD
NORTH ROCKS
NORTHMEAD
BELLA VISTA
NORWEST
BEAUMONT HILLS
KELLYVILLE
KELLYVILLE RIDGE
NORTH KELLYVILLE
ROUSE HILL
ANNANGROVE
GLENHAVEN
KENTHURST
CANOELANDS
FOREST GLEN
GLENORIE
DURAL
DURAL DC
MIDDLE DURAL
ROUND CORNER
ARCADIA
BERRILEE
FIDDLETOWN
GALSTON
MERRYLANDS
MERRYLANDS WEST
GUILDFORD
GUILDFORD WEST
OLD GUILDFORD
YENNORA
CHESTER HILL
SEFTON
CARRAMAR
LANSDOWNE
VILLAWOOD
SMITHFIELD
SMITHFIELD WEST
WETHERILL PARK
WETHERILL PARK BC
FAIRFIELD EAST
FAIRFIELD HEIGHTS
FAIRFIELD WEST
CABRAMATTA
CABRAMATTA WEST
CANLEY HEIGHTS
CANLEY VALE
LANSVALE
GLENFIELD
ASHCROFT
CARTWRIGHT
GREEN VALLEY
HECKENBERG
HINCHINBROOK
MILLER
SADLEIR
CASULA
CASULA MALL
CHIPPING NORTON
HAMMONDVILLE
LIVERPOOL SOUTH
LIVERPOOL WESTFIELD
LURNEA
PRESTONS
WARWICK FARM
CARNES HILL
CECIL HILLS
ELIZABETH HILLS
HORNINGSEA PARK
HOXTON PARK
LEN WATERS ESTATE
MIDDLETON GRANGE
WEST HOXTON
PLEASURE POINT
SANDY POINT
VOYAGER POINT
HOLSWORTHY
WATTLE GROVE
EDMONDSON PARK
HORSLEY PARK
ABBOTSBURY
EDENSOR PARK
GREENFIELD PARK
PRAIRIEWOOD
ST JOHNS PARK
WAKELEY
CECIL PARK
KEMPS CREEK
AUSTRAL
LEPPINGTON
GREENACRE
BELFIELD
BELMORE
ASHBURY
CANTERBURY
HURLSTONE PARK
CAMPSIE
LAKEMBA
LAKEMBA DC
WILEY PARK
PUNCHBOWL
ROSELANDS
BASS HILL
GEORGES HALL
YAGOONA
YAGOONA WEST
BANKSTOWN AERODROME
BANKSTOWN NORTH
BANKSTOWN SQUARE
MANAHAN
DULWICH HILL
MARRICKVILLE METRO
MARRICKVILLE SOUTH
ARNCLIFFE
CLEMTON PARK
EARLWOOD
BARDWELL PARK
BARDWELL VALLEY
BEXLEY
BEXLEY NORTH
BEXLEY SOUTH
KINGSGROVE DC
KINGSWAY WEST
BEVERLY HILLS
NARWEE
LUGARNO
PEAKHURST
PEAKHURST DC
PEAKHURST HEIGHTS
RIVERWOOD
PADSTOW
PADSTOW HEIGHTS
REVESBY
REVESBY HEIGHTS
REVESBY NORTH
EAST HILLS
PANANIA
PICNIC POINT
MILPERRA
BANKSIA
KYEEMAGH
ROCKDALE
ROCKDALE DC
BEVERLEY PARK
KOGARAH BAY
RAMSGATE
RAMSGATE BEACH
ALLAWAH
CARLTON
DOLLS POINT
SANDRINGHAM
SANS SOUCI
HURSTVILLE
HURSTVILLE GROVE
HURSTVILLE WESTFIELD
CARSS PARK
KYLE BAY
SOUTH HURSTVILLE
PENSHURST
OATLEY
KANGAROO POINT
SYLVANIA SOUTHGATE
OYSTER BAY
JANNALI
YOWIE BAY
CARINGBAH SOUTH
DOLANS BAY
LILLI PILLI
PORT HACKING
TAREN POINT
GREENHILLS BEACH
MAIANBAR
KURNELL
GRAYS POINT
KAREELA
KIRRAWEE
KIRRAWEE DC
LOFTUS
ROYAL NATIONAL PARK
ENGADINE
HEATHCOTE
WATERFALL
YARRAWARRAH
ALFORDS POINT
BANGOR
BARDEN RIDGE
ILLAWONG
LUCAS HEIGHTS
MENAI
MENAI CENTRAL
BADGERYS CREEK
CATHERINE FIELD
GLEDSWOOD HILLS
GREGORY HILLS
ROSSMORE
EAGLE VALE
ESCHOL PARK
KEARNS
CLAYMORE
AIRDS
AMBARVALE
APPIN
BLAIR ATHOL
CAMPBELLTOWN
CAMPBELLTOWN NORTH
CATARACT
ENGLORIE PARK
GILEAD
GLEN ALPINE
KENTLYN
LEUMEAH
MACARTHUR SQUARE
ROSEMEADOW
RUSE
ST HELENS PARK
WEDDERBURN
MENANGLE PARK
GLENQUARIE
MACQUARIE FIELDS
BARDIA
DENHAM COURT
MACQUARIE LINKS
RABY
ST ANDREWS
VARROVILLE
HARRINGTON PARK
NARELLAN
NARELLAN VALE
SMEATON GRANGE
MENANGLE
DOUGLAS PARK
BELIMBLA PARK
BICKLEY VALE
CAMDEN
CAMDEN PARK
CAMDEN SOUTH
CAWDOR
COBBITTY
ELLIS LANE
GLENMORE
GRASMERE
KIRKHAM
MOUNT HUNTER
NATTAI
OAKDALE
ORAN PARK
SPRING FARM
THE OAKS

SOUTH COAST

JAMBEROO
JERRARA
KIAMA
KIAMA DOWNS
KIAMA HEIGHTS
MINNAMURRA
SADDLEBACK MOUNTAIN
FOXGROUND
GERRINGONG
GERROA
HMAS ALBATROSS
NORTH NOWRA
NOWRA
NOWRA DC
NOWRA EAST
SOUTH NOWRA
WEST NOWRA

HIGHLANDS

MALDON
PICTON
LAKESLAND
THIRLMERE
TAHMOOR
AVON
BARGO
PHEASANTS NEST
HILL TOP
KANGAROO VALLEY
KNIGHTS HILL
MACQUARIE PASS
MOSS VALE
ROBERTSON
SUTTON FOREST

NSW REGIONAL

All Trades has partnered with Auspost, FedexTNT, Amarmex & First Choice Couriers to be able to offer the fast delivery to any areas our in-house team is unable to reach.

OTHER STATES AND TERRITORIES

All Trades utilizes our courier partners Auspost & FedexTNT to ensure fast delivery to any location Australia wide.

No Tollerance Policy Regarding Fraud

We will report credit card fraud to the relevant authorities of any attempted fraudulent order.