Shipping & Returns

Shipping, Returns & Exchanges

We want ordering from All Trades to be straightforward. This page explains our shipping, returns, exchange and refund process for online and business orders.

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Shipping

All Trades supplies workwear, uniforms, PPE and safety products across Australia using established courier networks.

Delivery timeframes and freight charges vary depending on location, order value and shipment size. Oversize or bulky products may incur additional freight.

For more information about delivery coverage and freight options, visit our Delivery page.

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Returns

We accept returns for eligible products purchased online within 30 days of receipt, provided the goods are unused, in original condition and suitable for resale.

Unless the item is faulty or supplied incorrectly, return freight is the responsibility of the customer.

Some products may not be eligible for return due to hygiene, customisation, branding, clearance status or supplier restrictions.

Change of Mind

Change-of-mind returns may be accepted within 30 days of receipt where the product is unused, unworn, unwashed and returned in original packaging with tags intact.

Branded or Customised Products

Products that have been embroidered, printed, altered, customised or specially ordered generally cannot be returned or exchanged unless the goods are faulty or supplied incorrectly.

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Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact our team as soon as possible.

We’ll review the issue and arrange the appropriate resolution, which may include replacement, exchange, repair or refund.

Where a return is required due to a confirmed fault or supply error, All Trades will arrange or cover the reasonable return freight.

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Exchanges

If you need a different size or product, contact our team before returning the original item.

Exchanges are subject to product availability. Where the replacement item differs in price, any balance will be adjusted accordingly.

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Refunds

Approved refunds are processed back to the original payment method where possible.

Please allow several business days after approval for the refund to appear, depending on your bank or payment provider.

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How to Request a Return

To request a return, exchange or refund, contact our team and provide:

• Your order number or account reference
• Your name and contact details
• The product and quantity involved
• The reason for the return
• Photos where the item is faulty, damaged or incorrect

Please wait for return instructions before sending goods back.

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Business & Account Orders

Business account orders, managed uniform programs and specially sourced products may be subject to agreed account terms or product-specific return conditions.

If you are unsure whether an item can be returned, contact your All Trades representative or our customer service team before sending the goods back.