Shipping & Returns
Shipping, Returns and Exchanges
What is the all trades' returns policy?
We will accept returns for change of mind on products purchased online within 30 days from date of receipt. Goods must be returned at the customer’s expense.
For products purchased online and delivered outside of Australia, we will accept returns for faulty items only.
How can I request a return, exchange or refund?
You can make a return request using our contact us page. You will need your order number and email address with which you placed the order, both of which can be found in your order confirmation email. We will then contact you to resolve and issues and arrange a refund, exchange or replacement as required.
What happens if my product is faulty?
All Trades takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our products we would like to help you resolve the problem. Please contact our Customer Service team on 1300 533 537 (between 7:30am and 5pm AEDT Monday to Friday) who will advise and assist with the returns process. All Trades will ensure all costs associated with returned goods, including delivery, is at no expense to you.
What are my options when I return an item?
Whether your item was faulty or you've just changed your mind, All Trades provides three returns options:
- Exchange for an alternate size/colour (subject to stock availability)
- Store Credit to your All Trades online account (for customers with an account)
- Refund to your original method of payment (e.g. Credit Card or PayPal)
On occasion, your requested replacement item may have sold out by the time your product is posted and received by All Trades. If your replacement is not available, your online account or account with which you paid (e.g. credit card, PayPal) will be refunded.
How long will it take to receive a refund?
Sometimes packages can take a little while to get back to us, so please allow up to 30 days for us to process your return from the time you send your items back to us. We'll be doing our best to refund/credit your account as soon as the package is in our hands.
Can I return an item to store?
Yes, goods purchased from alltradesgroup.net.au can be returned to our store for one of the three options outlined above.
What will happen if I return an item purchased with a gift voucher?
If any product purchased with a Gift Voucher is returned for a refund, the refund amount will be automatically credited to the original Gift Voucher.
Who gets refunded if i return a gift?
The refund will be credited to the original card or account used to purchase the gift.
No Tollerance Policy Regarding Fraud
We will report credit card fraud to the relevant authorities of any attempted fraudulent order.